Privacy Policy

The short version. We collect what we need to run your account and keep your farm records, we use it to give you the service, and we never sell it. Your farm data is yours. You can see it, correct it, take a copy and ask us to delete it. If something goes wrong with your information, we will tell you.

anee.io ("anee.io", "we", "us") is a farm-management app made in the Philippines. This Privacy Policy explains what personal information we collect when you use anee.io (on the website, in the installed app and through our emails), why we collect it, who we share it with, how long we keep it, and the rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the rules of the National Privacy Commission.

1. Who is responsible for your information

anee.io is the personal information controller for the account, payment and usage information described in this policy. For any question, request or complaint about your information, contact our Data Protection Officer:

• Email: support@anee.io (please put "Privacy" in the subject line)
• Inside the app: open a ticket on the Support page

Some of what you record in anee.io is about other people, for example your workers, teammates, buyers or the people in your Contact List. You decide what goes in and why, so for that information you are the controller, and we process it on your behalf only to run the service for you.

2. What we collect

What you give us

• Account details: your first and last name, email address, mobile number, country and password. Your password is stored only as a one-way scrambled "hash", never as plain text. If you sign in with Google, Google gives us your name, email address and Google account ID.
• Profile details you choose to add: your photo and cover photo, headline, short bio, city and province, profession, years of farming, farm size, crops grown, farming method, and whether other members may message you.
• Farm records: your cropping seasons, lots and their locations, crops and varieties, activities and schedules, workers and labour costs, inventory and purchases, expenses and harvests, notes, documents, maps and drawings, photos, videos, voice recordings, tags, and the reports made from all of these.
• Information about other people that you add: for example your workers' names, phone numbers, email addresses and pay, or the entries in your Contact List.
• Your conversations with Anee: the questions, photos and attachments you send to Anee, our AI technician, and the answers she gives.
• Community content: posts, comments, reactions, photos, videos, GIFs, discussions, direct messages, follows and bookmarks.
• Payments: the plan or credit pack you buy, the amount, the date, and the proof of payment you submit (a GCash reference number, a PayPal transaction ID, or a screenshot of the payment). We never receive your card number, GCash PIN or PayPal password.
• Messages to us: support tickets, contact-form messages, reviews and ratings, and whatever you tell us in them.

What we collect as you use anee.io

• Sign-in and security information: your IP address, browser and device type, sign-in times, and the session and security cookies described in our Cookie Policy.
• Activity records: a log of changes made on a farm (who added, changed or removed what, and when), so the farm owner can see what happened and undo mistakes; and the days you were active in the Community, which count toward your community rank.
• Location, only when you use it: the places you enter for your lots and weather, and the points and shapes you draw on maps. In the Collab Room, your live position is shared only while you turn on "Share my location". Live positions go to your teammates and are not saved.
• Camera and microphone, only when you use them: to take photos, record videos or voice notes, or join a call in the Collab Room. Calls are not recorded.
• AI usage: how many credits each request used, so we can show your balance and keep our prices fair.

We do not run analytics or advertising trackers of our own. Section 6 explains the ads on our ad-supported plans.

3. Why we use it, and our legal basis

The Data Privacy Act lets us process personal information only for a lawful reason. Here is what we do, and the reason for each:

• To give you the service you signed up for: create and secure your account, store and show your farm records, run the tools you use (schedules, maps, weather, reports, reminders and daily summaries) and let your team work together.
  Basis: needed to carry out our agreement with you (our Terms of Service).
• To answer your questions through Anee: send your question, and the farm details it needs, to our AI provider and bring back the answer.
  Basis: carrying out our agreement with you, at your request.
• To handle payments, plans and credits: verify your payment, turn on your plan, and keep receipts.
  Basis: carrying out our agreement with you, and meeting tax and accounting laws.
• To run the Community: show your profile and posts to other members, deliver messages, and keep the space safe with spam filters, reports and moderation.
  Basis: carrying out our agreement with you, and our legitimate interest in a safe community.
• To keep anee.io secure and working: prevent fraud and misuse, fix errors and investigate problems.
  Basis: our legitimate interests, and our legal obligations.
• To email you: account emails (confirming your address, password resets, invitations, replies to your support tickets and the daily summaries your farm turns on) are part of the service. We may also send occasional news and tips about anee.io, which you can stop at any time with the unsubscribe link in the email.
  Basis: carrying out our agreement with you; for news, our legitimate interest, which you can object to at any time.
• To improve anee.io: understand which features are used and what goes wrong, using information we already hold.
  Basis: our legitimate interests.
• With your consent: for example when you turn on location sharing or allow the camera and microphone. You can take your consent back at any time in your browser or phone settings.
  Basis: your consent.
• When the law requires it: to respond to lawful orders from courts and government agencies.
  Basis: legal obligation.

We do not sell your personal information, and we do not use your farm records to build advertising profiles.

4. Anee, our AI technician

When you ask Anee a question or run an analysis, we send your question, any photos you attach, and the farm details needed to answer it (for example the crops, growth stages, activities and notes of the season you are asking about) to a third-party AI model provider that we have chosen, which writes the answer. Some tools also search the public web for up-to-date crop information. We send only what the request needs. We never include your password, your payment details or your Contact List.

Our team may read Anee conversations to check the quality of her answers, to help with a support request, or to add a reply from one of our own technicians.

Anee's answers are produced by a computer and can be wrong. Our Terms of Service explain how to use them.

5. Who can see your information

• You, and the people you invite. Your farm records are private to your account. If you add workers or give someone access to a season, they see what that access allows. If you work on someone else's farm, the farm owner can see the work you record there.
• Other members, for what you share in the Community. Your community profile (your name, photo, headline and the details you choose to fill in), your posts, comments and reactions, and your rank are visible to other members. Private discussion rooms are visible to their members, and direct messages to the people in the conversation.
• Anyone with a link you share. If you share a link to a season, a day, an activity or a community post, anyone who has the link can open it. Send links only to people you trust, and contact us if you need one to stop working.
• Our team. A small number of authorised staff can open an account when it is needed: to give you support, verify a payment, moderate the Community, keep the service secure, or meet a legal obligation. They are bound to keep what they see confidential.
• Service providers who run parts of anee.io for us (section 6).
• Authorities, when the law requires it, or when it is needed to protect someone's life, safety or rights.
• A new owner, if anee.io is ever merged or sold. Your information would stay under the same protections, and we would tell you first.

6. Service providers and ads

We use trusted companies to host and deliver anee.io. They may use your information only to provide their service to us, under agreements that require them to keep it secure and confidential. They include:

• Cloud hosting, database and file storage: our servers, our database and the files you upload.
• Email: a transactional email service delivers our account emails, and a newsletter service keeps our mailing list (your name, email address, mobile number and plan).
• AI model providers: to write Anee's answers (section 4).
• Maps and weather: Google Maps shows your farm maps. A weather service receives the place or coordinates of your lot, never your name, to send back forecasts.
• Live features: real-time messaging and audio and video call services carry the Collab Room's chat, whiteboard, shared locations and calls.
• GIF search: the words you type in the GIF picker are passed, through our server, to a GIF provider.
• Payments: GCash and PayPal process your payment under their own privacy policies. We receive only the proof you submit to us.
• Sign in with Google: if you choose it, Google shares your basic profile with us under Google's own policy.
• Ads on the ad-supported plans: members on Libre and Libre + Anee, and visitors to our public website, may see a few ads. Some ads are served by Google AdSense, which may use cookies to show and measure ads. The Solo Farmer and Farm Owner plans are ad-free. Our Cookie Policy has the details.

7. Information stored outside the Philippines

Our providers operate internationally, so your information may be stored or processed outside the Philippines, for example in data centres in Singapore. We remain responsible for it under the Data Privacy Act wherever it is, and our agreements with those providers require the same level of protection.

8. How long we keep it

• Your account and farm records: for as long as your account is open. If a paid plan ends, your records stay, and the features beyond the free plan simply lock until you renew.
• Things you delete: most deletions first hide the item from every screen and keep it in our database for a while, so that a mistake can be undone. If you want something erased for good, ask us and we will erase it, unless the law requires us to keep it.
• When you close your account: we delete or anonymise your personal information within 60 days of your request, except what we must keep by law. Community posts that others have already replied to may stay, with your name removed. Backups kept by our hosting providers are overwritten on their normal cycle.
• Payment records: for as long as Philippine tax and accounting laws require.
• Support messages, email records and security logs: for as long as they are needed to help you, to keep the service secure, or to settle a dispute.

9. How we protect it

• Every connection between your device and anee.io is encrypted (HTTPS).
• Passwords are stored only as one-way hashes, so nobody, not even our team, can read them.
• Your farm records are open only to you and the people you invite, and our own staff's access is limited to those who need it.
• A signed-in session ends after a day without activity, unless you choose "Keep me logged in", which keeps you signed in for up to ten days after you last used anee.io.
• If Offline Mode is on, copies of the pages you open are kept on that device. Turn it off, or clear the app's data, before you give the device to someone else.
• If a data breach puts your information at real risk, we will tell you and the National Privacy Commission within 72 hours of finding out, as the law requires.

No system is perfectly secure. Please use a strong password that you use nowhere else, keep it to yourself, and sign out on shared devices.

10. Your rights

Under the Data Privacy Act, you have the right to:

• Be informed of what we collect and how we use it. This policy is how we do that.
• Access the personal information we hold about you, and get a copy of it.
• Correct anything that is wrong. You can fix most of it yourself on your Account page.
• Object to processing based on your consent or on our legitimate interests, including our newsletters.
• Have it erased or blocked when it is outdated, false, unlawfully obtained or no longer needed, or when you close your account.
• Data portability: receive your information in a common electronic format.
• Be compensated for damage caused by inaccurate, incomplete, outdated, false or unlawfully obtained information, or by its unauthorised use.
• File a complaint with the National Privacy Commission at www.privacy.gov.ph.

To use any of these rights, email support@anee.io with "Privacy" in the subject line, or open a ticket on the Support page. We may ask you to confirm who you are first, so that nobody else can get your information. We aim to reply within 15 working days, and will tell you if a request needs longer.

11. Children

anee.io is made for adults who run or work on farms. You must be at least 18 years old to open an account. Younger family members may help on a farm only through the account of a parent or guardian, who is responsible for it. If you believe a child has given us personal information, contact us and we will delete it.

12. Changes to this policy

When we change this policy, we change the "Last updated" date at the top of this page. If a change significantly affects your rights, we will also tell you in the app or by email before it takes effect.

13. Contact us

Questions about this policy or about your information are welcome. Email our Data Protection Officer at support@anee.io, or open a ticket on the Support page inside the app.