Terms of Service

The short version. Use anee.io honestly and lawfully, and keep your password safe. Your farm data belongs to you. Paid plans are paid in advance and never renew or charge you by themselves. Anee's advice is a guide: the decisions on your farm, and their results, are yours.

These Terms of Service ("Terms") are an agreement between you and anee.io ("anee.io", "we", "us"). They apply whenever you use anee.io: on the website, in the installed app, or through the links and emails we send. By creating an account or using anee.io, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use anee.io.

1. What anee.io is

anee.io is a farm-management app. It helps you plan cropping seasons and keep records of your lots, activities, workers, inventory, costs, harvests, maps, notes and photos, and turns them into reports. It includes Anee, an AI technician who answers farming questions, and a Community where farmers share what they know. It runs in your web browser and can be installed on your phone or computer as an app.

We keep improving anee.io, so features may be added, changed or retired. If we take away an important part of a paid plan during a period you have already paid for, we will tell you and offer a fair remedy.

2. Your account

• You must be at least 18 years old to create an account.
• Give accurate details and keep them up to date. Your email address must be confirmed before your account becomes active.
• Keep your password secret. You are responsible for what happens under your account. If you think someone else has used it, tell us at once at support@anee.io.
• One person per account. If others help on your farm, add them as workers or teammates instead of sharing your login.
• If you use anee.io for a farm, cooperative or business, you confirm that you are allowed to act for it.

3. Workers and teams

• If you invite workers or teammates to your farm, you decide what they can see and do, and you are responsible for how they use your farm's records.
• If you add information about other people (workers, buyers, suppliers or contacts), you confirm that you have the right to do so, and you agree to use it in line with the Data Privacy Act.
• If you join someone else's farm as a worker, the farm owner controls that farm's records, including the work you log there, and can remove your access at any time.

4. Acceptable use

Use anee.io lawfully and respectfully. Please do not:

• break any law, or help anyone else to;
• post false or misleading information that could harm others, such as fake product claims, unsafe chemical advice presented as fact, or scams;
• harass, threaten, bully or impersonate anyone, or post hateful, sexual, violent or discriminatory content;
• share other people's personal information without their permission;
• post content you do not have the right to share;
• send spam, chain messages or advertising in the Community or in messages without our permission;
• try to get into accounts, farms or data that are not yours, test or break our security, or disrupt the service;
• copy, scrape, resell or reverse-engineer anee.io, or reach it with automated tools, without our written permission;
• try to get around credits, plan limits or other restrictions.

If content or behaviour breaks these rules, we may remove the content, limit or suspend your Community access, or suspend or close your account, as section 12 explains.

5. Plans, payments and renewals

• Plans. anee.io has a free plan (Libre) and paid plans (Libre + Anee, Solo Farmer and Farm Owner). What each plan includes, and its current price, are on our Pricing page. Prices are in Philippine pesos in the Philippines and in US dollars elsewhere.
• Paying. Plans are paid in advance for the period you choose, by GCash in the Philippines or by PayPal elsewhere. You send the payment and submit your proof of payment in the app. We check every payment by hand, and your plan starts as soon as your payment is confirmed.
• No automatic renewal. Plans never renew or charge you by themselves. The app shows you when your plan is about to end, and you renew by paying again.
• When a plan ends, your account returns to the free Libre plan. Your records are kept, and the features and limits beyond Libre lock until you renew. If you have more than Libre allows (for example more seasons or storage), you may need to upgrade or remove some before you can add more.
• Price changes. We may change our prices. A new price applies from your next payment, never to a period you have already paid for.

6. Anee's credits

• Anee runs on credits. Before you ask, the app shows what a question or an analysis costs. A chat question shows an estimate and is charged by the actual length of the answer; an analysis has a fixed price.
• Using Anee needs a plan that includes her. Credits come with some plans and when you join, and you can buy more in packs. Your credits stay on your account while it is open; if your plan ends, unused credits wait for you until you renew.
• Credits are only taken when Anee delivers an answer. If a request fails, you are not charged.
• If you let a worker use Anee on your farm, their questions use your credits.
• Credits have no cash value. They cannot be exchanged for money, sold or moved to another account. Deleting a conversation does not return the credits it used.

7. Refunds

• We will refund or correct a payment if you paid twice, paid the wrong amount, or we could not confirm your payment and did not turn on your plan or credits.
• If a serious problem on our side keeps you from using the paid features you paid for, and we cannot fix it within a reasonable time, we will give you a fair refund for the unused part of your plan, or extra time, whichever you prefer.
• Apart from these cases, payments for a plan period that has already started, and credits that have been bought, are not refundable.
• To ask for a refund, contact support@anee.io within 30 days of the payment, with your reference number.

Nothing in these Terms takes away the rights you have under the Consumer Act of the Philippines (Republic Act No. 7394) or any other law that cannot be set aside by agreement.

8. Your content and your data

• You own your content. Your farm records, photos, notes, posts and everything else you put into anee.io stay yours.
• The permission you give us. So that we can run the service, you give us a non-exclusive, worldwide, royalty-free permission to store, copy, process, display and send your content, only as needed to run, secure and improve anee.io for you: for example to show your records to your team, to send a question to Anee, or to display a post you share. This permission ends when you delete the content or close your account, except for copies in backups until they are overwritten, and for Community content that others have already shared or replied to.
• What we will never do. We never sell your content, and we will not publish anything about you or your farm without your permission. We may use anonymised, combined figures that cannot identify you or your farm to understand and improve anee.io and its farming guidance.
• Community posts can be seen by other members and by anyone you send a link to. Post only what you are happy for others to see.
• Keep your own copies. We work hard to keep your records safe, but please keep copies of anything critical, for example by printing or saving your reports.

9. Anee's advice is a guide, not professional advice

Anee is an artificial-intelligence assistant. Her answers, analyses, schedules, crop protocols, cost and yield figures and growth estimates, like the weather forecasts in the app, are produced automatically from the information available, and they can be incomplete, out of date or wrong. They are general guidance to help you decide. They are not professional agronomic, veterinary, legal, financial or medical advice, and they are not a promise of any harvest, price or income.

• Before you use any fertiliser, pesticide or other farm chemical, read and follow its label and the law, including the right dose, protective equipment and the waiting period before harvest. In the Philippines, use only products registered with the Fertilizer and Pesticide Authority (FPA).
• Check important decisions with a qualified person, such as your local agricultural technician or an agronomist.
• Weather forecasts come from outside sources and can change quickly. Always follow official warnings from your national weather service (in the Philippines, PAGASA) and your local government.
• The decisions you make on your farm, and their results, are your own.

The same goes for what other members share in the Community: it comes from their own experience and is not checked by us.

10. Our content and our name

The anee.io software, design, text, pictures and videos, the Anee character, and the anee.io name and logo belong to us or to those who license them to us, and are protected by law. You may use them only to use anee.io as intended. Please do not copy them, or use our name or logo, without our written permission. If you send us ideas or feedback, we may use them freely, with no obligation to you.

11. Keeping the service available

We work hard to keep anee.io running and your records safe, but the service is provided "as is" and "as available". It may be interrupted for maintenance and updates, or by problems beyond our control, such as internet or power outages or failures at our providers. Offline Mode keeps some pages usable without a signal, but changes you make offline are saved only when your device reconnects.

12. Suspension and closing an account

• You can stop using anee.io at any time. To close your account and have your personal information deleted, contact us as our Privacy Policy explains.
• We may remove content, limit your Community access, or suspend or close your account if you seriously or repeatedly break these Terms, if the law requires it, or to protect other members or the service. Where it is reasonable, we will warn you first and tell you why.
• If we close your account for a reason that is not your fault, we will give you reasonable notice and a chance to get a copy of your records, and refund the unused part of any plan you paid for.
• The parts of these Terms that by their nature should continue after an account closes (such as ownership, the disclaimers, the limits of liability and the governing law) continue to apply.

13. Limits of our liability

• As far as the law allows, anee.io is not liable for indirect or consequential losses, such as lost crops or harvests, lost profits or income, or lost data, arising from your use of anee.io, from Anee's answers, from weather or price information, or from content posted by other members.
• As far as the law allows, our total liability to you for all claims relating to anee.io is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these Terms limits our liability for fraud, bad faith, gross negligence, or anything else that cannot be limited under Philippine law.

If a claim is brought against us because of content you posted or because you broke these Terms, you agree to be responsible for it, as far as the law allows.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we change the "Last updated" date at the top of this page, and for important changes we tell you in the app or by email before they take effect. If you keep using anee.io after that, the new Terms apply. If you do not agree with them, you may stop using anee.io and close your account.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines. If something goes wrong, please contact us first: most problems can be solved with a conversation. If we cannot settle a dispute within 30 days, either of us may bring it before the proper courts of the Philippines. This does not take away your right to go to the Department of Trade and Industry, the National Privacy Commission or any other government agency.

16. Other terms

• If any part of these Terms cannot be enforced, the rest still applies.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer your account to someone else. We may transfer these Terms to a company that takes over anee.io and keeps running it under the same protections.
• These Terms, together with our Privacy Policy and Cookie Policy, are the whole agreement between you and us about anee.io.

17. Contact us

Questions about these Terms are welcome. Email support@anee.io, or open a ticket on the Support page inside the app.